Job Detail

Support Manager

K&K Heritage Group N.V.


POSTED 2 months ago

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Job Description


  • Provides weekly/monthly planning for his/her department
  • Supervises and provides guidance of his/her team
  • Writing procedures, developing templates, and promotion of process improvement related to Finance, Marketing and Office processes
  • Creates an environment and culture that focuses on fulfilling the K&K mission, vision, and values.
  • Operational management of all his/her units and teams.
  • Ensures his/her department is staffed with welltrained, quality, and engaged employees at all times; works closely with the executive management team to develop effective hiring, training, and compensation plans to retain our quality talent; and leads and mentors staff, engaging and empowering them to be successful in serving customers.
  • Represents company at important business functions, community events, industry training and events, and networking opportunities.
  • Ensures the timely submission of financial and operational reviews.
  • Monitors operations performance by measuring and analyzing his/her department/team BSC, initiating corrective actions, and minimizing the impact of variances.
  • Updates job knowledge by remaining aware of new regulations, participating in educational opportunities, reading professional publications and maintaining personal networks.
  • Coaches and develops his/her teams to ensure they are delivering against key BSC metrics.
  • Looks for methods to improve quality, efficiency and productivity, reduce costs, increase profits, or improve control measures.
  • Works closely with his/her teams to ensure they are meeting performance expectations.
  • Works collaboratively to develop and/or improve systems, processes, controls and procedures that improve the overall efficiency of K&K and insure excellent client service.
  • Provides timely, accurate and complete reports on the operating condition of his/her department.
  • Motivates and leads a highperformance team.
  • Demonstrates a willingness to take on new tasks with a general attitude that no task is too small, impossible, or cannot be improved.
  • Works autonomously while ensuring CEO expectations are readily met and exceeded.
  • Fosters a successoriented, accountable environment within his/her department.
  • Determines KPIs and tracks KPIs on a regular basis and adjust the department/team BSC
  • Stays up to date with the latest best practices
  • Acts as an employee champion and change agent by anticipating related needs and delivering value added services for the benefit of the employees.



  • At least BSC/BBA in business administration preferred, with specialization in finance or marketing management
  • At least 10 years’ experience in the industry is required
  • Extensive knowledge marketing, sales, project management, Word, Excel, and PowerPoint
  • Strong presentation and interpersonal skills
  • Excellent verbal and written communication skills in Dutch and English
  • Technological savvy to drive efficiencies and to engage the workforce through innovations in technology solutions.
  • Outstanding interpersonal, coaching and listening skills with the ability to communicate within all levels of the organization
  • Proven ability to remain objective, discrete and exercise common sense at all times.
  • Able to develop strong, trusting relationships within the department and the organization.


  • Basic Requirements:     30+ / Male or Female / Driver’s License
  • Skill tests:        Managing teams, planning, management, reporting
  • Experience tests:          Justice review statement, managing teams, reporting
  • Psychological tests:      Attitude, Character & management qualities
  • Director review: Review all reports / Director Interview


  • Strategic Thinking; Formulates objectives and priorities, and implements plans consistent with the longterm business and competitive interests of the organization in a global environment. Capitalizes on opportunities and manages risks.
  • Drive for Results; The ability to complete tasks and responsibilities, even in the face of difficulties, displaying a strong commitment to making performance improvements and a determination to achieve positive outcomes.
  • Creativity; The ability to adapt traditional methods, concepts, models, designs, technologies, or systems to new applications; or the ability to devise new approaches to make improvements or solve problems
  • Integrity; Ability to pursue goals, objectives and commitments in an ethical manner, meet job expectations, take personal responsibility for outcomes, and make decisions based on sound judgment.
  • Respect for policies and procedures; The ability to see and appreciate the value of conducting business affairs according to the intent of company policies, procedures, and standards.
  • Customer oriented; The ability to spent time in listening to, understanding and successfully working with a wide range of people from diverse backgrounds to achieve “winwin” outcomes.
  • Developing others; The ability to understand the needs, interests, strengths, and weaknesses of others, and to utilize this information for contributing to the growth and development of others.
  • Evaluating others; The ability to make realistic and accurate judgments about others, to evaluate their strengths and weaknesses, and to understand their manner of thinking, acting, and behaving.
  • Financial insight; Able to bring together financial key performance indicators, charts, and financial statements to understand the financial health of the organization. Able to establish and implement sound financial management practices and controls and exercise cost control through expense monitoring and attention to detail.
  • Understanding motivational needs; The ability to understand the needs and desires of employees enough that this knowledge may be used to motivate them to succeed; the ability to encourage a selfstarting, active pursuit of goals and objectives.